Reviews AmiAmi
1★ - Very bad customer service
As been a loyal customer for years, they treated me like trash and deleted my account. I'll bring my money gladly elsewhere
3★ - Find a better alternative - they are not great anymore
Positives:
+ The store is reliable.
+ Packaging is great.
+ Have exclusives.
Negative points:
- Have exclusives only to them (I wish the whole concept of exclusive with AmiAmi would not exist and you could get the figures normally on oher shops / amazon)
- they demand the 10% tax resulting in higher prices; and since we have our local tax (20-25%) to pay, we shouldn't be forced to pay japanese tax as well.
- they take FOREVER to ship out items (had to wait 4 weeks recently for a figure to be shipped out!)
- website sometimes loads very slowly / sometimes not at all
- it seems recently prices have increased for second hand figures (what a pity)
- they discriminate against international customers in pricing. e.g. 1/4 Taiga by Freeing (Tiger version) cost 18,000Yen on the japanese site, while at the same time it costs 22270Yen on the international site ...so not only do we always pay japanese tax but we also sometimes pay higher figure costs.
+ The store is reliable.
+ Packaging is great.
+ Have exclusives.
Negative points:
- Have exclusives only to them (I wish the whole concept of exclusive with AmiAmi would not exist and you could get the figures normally on oher shops / amazon)
- they demand the 10% tax resulting in higher prices; and since we have our local tax (20-25%) to pay, we shouldn't be forced to pay japanese tax as well.
- they take FOREVER to ship out items (had to wait 4 weeks recently for a figure to be shipped out!)
- website sometimes loads very slowly / sometimes not at all
- it seems recently prices have increased for second hand figures (what a pity)
- they discriminate against international customers in pricing. e.g. 1/4 Taiga by Freeing (Tiger version) cost 18,000Yen on the japanese site, while at the same time it costs 22270Yen on the international site ...so not only do we always pay japanese tax but we also sometimes pay higher figure costs.
2★ - Takes months to ship out parcels.
Has been my to-go shop for figurines for over 10 years.
However, after their recent aggressive marketing, they don't seem to be able to keep up anymore.
Two years ago it would take like 1-2 business days to ship my order.
In 2023 it takes about a month and half to get an order shipped out after payment. (plus an additional week or two for actual shipping by air)
Will be finding alternatives now.
Only order if you don't mind waiting for months to get the items shipped out.
However, after their recent aggressive marketing, they don't seem to be able to keep up anymore.
Two years ago it would take like 1-2 business days to ship my order.
In 2023 it takes about a month and half to get an order shipped out after payment. (plus an additional week or two for actual shipping by air)
Will be finding alternatives now.
Only order if you don't mind waiting for months to get the items shipped out.
5★ - Love them
AmiAmi is my go to shop.
They have a huge selection, good prices and I like their costumer service.
You can bulk ship and cancel your order anytime before the payment request. The packaging could be improved (my boxes come dented sometimes) but it’s okay.
They are not that fast with shipping out orders but it doesn’t bother me too much.
They have a huge selection, good prices and I like their costumer service.
You can bulk ship and cancel your order anytime before the payment request. The packaging could be improved (my boxes come dented sometimes) but it’s okay.
They are not that fast with shipping out orders but it doesn’t bother me too much.
3★ - It's alright but could be better
Item price: in general its competitive pricing. And they put stuff on sale too and can be cheaper than it's original pre order price.
Item Selection: is not bad too. And they have exclusives as well
Website: I marked it down as one downside I hate is after an Order you have to wait for them to calculate shipping cost and it usually is too high which makes you wanna change orders instead. And if you decide to change or cancel they will threaten an account ban which is kinda lack of delicacy. Would be nice if they can have an extra page where you can choose what delivery type and get an immediate shipping estimate.
Customer service: in general they are okay, but ye as I said they really do email you and threatening you if you cancel orders which kinda not nice.
Stock management: is okay
Payment: is alright
Packing: generally it's good. But they use too big of a box and heavy. For items that are not even that big at times. They do not have other boxes designed for single shipment smaller boxes. This is not nice as It also affects your shipping cost drastically.
Shipping rates: to get to the point. Its really too high.
Shipping rapidity: gets the lowest. No excuse at all, I can understand 2-3 day delay after payment. But 1+ week and Item paid still not shipped... I mean come on. Specially that the delivery is not cheap.
Shipping options: in general is the same as every other stores. No issue there.
Item Selection: is not bad too. And they have exclusives as well
Website: I marked it down as one downside I hate is after an Order you have to wait for them to calculate shipping cost and it usually is too high which makes you wanna change orders instead. And if you decide to change or cancel they will threaten an account ban which is kinda lack of delicacy. Would be nice if they can have an extra page where you can choose what delivery type and get an immediate shipping estimate.
Customer service: in general they are okay, but ye as I said they really do email you and threatening you if you cancel orders which kinda not nice.
Stock management: is okay
Payment: is alright
Packing: generally it's good. But they use too big of a box and heavy. For items that are not even that big at times. They do not have other boxes designed for single shipment smaller boxes. This is not nice as It also affects your shipping cost drastically.
Shipping rates: to get to the point. Its really too high.
Shipping rapidity: gets the lowest. No excuse at all, I can understand 2-3 day delay after payment. But 1+ week and Item paid still not shipped... I mean come on. Specially that the delivery is not cheap.
Shipping options: in general is the same as every other stores. No issue there.
